returns

last updated 13 august 2026

weekly garments and specials are final sale. these are shop policies, not legal advice.

we do not take a piece back because you changed your mind, or because a size does not fit after the week has closed. that week is not made again. we do not offer size exchanges once the week ends.

if something is wrong

we will replace or refund a piece only if it arrives damaged, defective, or materially not as described.

write notes@stillonce.com within 7 days of delivery. include your order email, what you received, and photographs of the issue.

if we agree the piece is damaged, defective, or not as described, we will replace it if we can, or refund the amount you paid for that item to the original payment method. refunds may take several business days to appear after we approve them.

how to write us

notes@stillonce.com

please do not send a garment back unless we ask you to.

for when a package leaves, see shipping.